Shipping Policy

At Covered The Abaya Shop (“we,” “our,” “us”), we are committed to delivering your orders in a reliable and timely manner. This Shipping Policy outlines how orders are processed, shipped, and delivered through our website CoveredTheAbayaShop.com.

By placing an order on our website, you agree to the terms described below.

1. Order Processing Time

All orders are processed within 1–3 business days, excluding Sundays and public holidays.

Orders placed after business hours, on weekends, or on holidays will be processed on the next business day. During peak periods such as sales, festive seasons, or special promotions, order processing times may be slightly extended.

Once your order has been processed, it will be dispatched to our shipping partner for delivery.

2. Shipping Locations

We currently offer shipping across India.

At this time, international shipping is not available, unless specifically mentioned on a product page or announced by Covered The Abaya Shop.

If delivery is not available to your location, you will be informed during the checkout process.

3. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on factors such as:

• Delivery location

• Order weight or size

• Selected shipping method

Any applicable shipping fees will be clearly displayed before you complete your purchase. From time to time, we may also offer free shipping promotions, which will be announced on our website.

4. Estimated Delivery Time

Estimated delivery timelines may vary depending on your location:

• Metro Cities: 3–5 business days

• Non-Metro / Rural Areas: 5–8 business days

These timelines are estimates and may vary due to circumstances beyond our control, including weather conditions, courier delays, remote location accessibility, or other unforeseen events.

5. Shipment Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can track your shipment using the tracking link provided. Please note that tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners typically make 2–3 delivery attempts to deliver your package.

If delivery fails due to an incorrect address, customer unavailability, or refusal to accept the order, the shipment may be returned to us. In such cases, re-shipping charges may apply and will be the responsibility of the customer.

7. Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are accurate and complete at the time of placing your order.

Covered The Abaya Shop cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information. Orders returned due to incorrect details may incur additional shipping charges or may not be eligible for refunds.

8. Damaged or Missing Items

If you receive a package that appears damaged or incomplete, please contact us within 48 hours of delivery.

You may be required to provide clear photos or videos of the package and the items received so we can investigate the issue. Appropriate action, such as a replacement or refund, will be taken in accordance with our Return & Refund Policy.

9. Order Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control. Covered The Abaya Shop shall not be held responsible for delays caused by courier partners, natural events, government restrictions, or other unforeseen circumstances.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Email: coveredtheabayashop@gmail.com
Website: CoveredTheAbayaShop.com