Return & Refund Policy

At Covered The Abaya Shop (“we,” “our,” “us”), customer satisfaction is very important to us. This Return & Refund Policy outlines the conditions under which products purchased from CoveredTheAbayaShop.com may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

You may request a return or replacement if:

• The product received is damaged, defective, or incorrect

• The product delivered does not match the description provided on the website

All return requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they are received damaged or defective:

• Products marked as “Non-Returnable” on the website

• Personal wear or hygiene-sensitive items

• Customized or made-to-order products

• Products damaged due to misuse, mishandling, or normal wear and tear

3. Conditions for Return

To qualify for a return or replacement, the following conditions must be met:

• The product must be unused and in its original condition

• All original packaging, tags, manuals, and accessories must be intact

• Proof of purchase such as the order ID or invoice must be provided

Returns that do not meet these conditions may not be accepted.

4. How to Request a Return

To initiate a return or refund request, please contact us within the specified return period.

Email: [Your Support Email]

Please include the following details in your request:

• Order ID

• Reason for the return

• Clear photos or videos (for damaged, defective, or incorrect products)

Our support team will review your request and respond within 2–3 business days.

5. Return Pickup or Shipping

Once your return request is approved, we will either arrange a pickup through our courier partner or provide instructions for returning the product.

• For damaged, defective, or incorrect items, return shipping costs will be covered by Covered The Abaya Shop.

• For other approved returns, return shipping charges may be deducted from the refund amount, if applicable.

6. Refunds

After the returned product is received and inspected, we will notify you regarding the approval of your refund.

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method used for the purchase

• For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit

Shipping charges, if applicable, are non-refundable, unless the return is due to an error on our part.

7. Replacements & Exchanges

Replacements or exchanges are subject to product availability.

If a replacement item is unavailable, a refund will be issued instead. Exchange requests must follow the same eligibility criteria and inspection process as standard returns.

8. Order Cancellation

Orders may be cancelled before dispatch for a full refund.

Once an order has been shipped, cancellation requests may no longer be accepted. Refund timelines for cancelled orders will follow the same processing period as standard refunds.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Please check with your bank or payment provider, as processing times may vary

• If the issue persists, contact our support team for assistance

10. Policy Misuse

Covered The Abaya Shop reserves the right to refuse return requests if we detect misuse, excessive returns, or suspicious activity.

We also reserve the right to update or modify this policy at any time without prior notice.

11. Contact Us

For any questions or assistance regarding returns or refunds, please contact us:

Email: coveredtheabayashop@gmail.com
Website: CoveredTheAbayaShop.com